Track Craft RC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our online store.
Business name: Track Craft RC Business address: 1003 KIRKWOOD NY 13795 Contact email:Sales@trackcraftrc.com
1. Information We Collect
We may collect the following categories of information, depending on how you use our website.
Information you provide
When you place an order, create an account, subscribe to marketing communications, or contact us, you may provide:
Name and billing or shipping address.
Email address and telephone number.
Order details, purchased products, and transaction history.
Account login information.
Messages, feedback, product inquiries, and customer service communications.
Marketing preferences and other information you voluntarily provide.
Please do not send us passwords, complete payment card details, or other sensitive information through ordinary email or customer service messages.
Payment information
Payments may be processed by third-party payment providers. Depending on the payment method, those providers may collect payment card details, billing information, and transaction-related data directly.
We generally receive information necessary to confirm, process, refund, and manage your order. We do not intentionally store complete payment card numbers or security codes on our own systems unless a properly secured and authorized payment arrangement specifically permits it.
Your payment provider’s privacy policy also applies to information it processes.
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
IP address and approximate location derived from it.
Browser type, device information, operating system, and language settings.
Pages viewed, products viewed, referring websites, and interactions with our store.
Dates, times, and duration of website visits.
Cookies, analytics identifiers, and similar technologies, where used.
The information collected depends on the website configuration, hosting provider, and third-party services enabled.
2. How We Use Your Information
We may use personal information to:
Process, confirm, fulfill, ship, and manage orders.
Communicate about purchases, shipping, returns, refunds, and customer service requests.
Create and administer customer accounts.
Maintain product availability, pricing, and catalogue information.
Prevent fraud, unauthorized transactions, abuse, and security incidents.
Maintain, troubleshoot, and improve our website and shopping experience.
Send promotional emails or other marketing communications where permitted by law and consistent with your preferences.
Measure marketing performance and website usage where appropriate.
Comply with applicable laws, accounting requirements, and lawful requests.
Establish, exercise, or defend legal claims.
We will not use your personal information for purposes that are incompatible with this Policy unless permitted or required by applicable law.
3. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, maintain shopping carts, secure transactions, understand website performance, and—if enabled—measure advertising or deliver relevant advertisements.
Cookies may be:
Essential: Needed for core functions such as checkout, security, or account sessions.
Preference-related: Used to remember selected settings.
Analytics-related: Used to understand how visitors use the website.
Advertising-related: Used to measure or personalize marketing where enabled.
You can manage cookies through your browser settings and, where provided, our website’s cookie preference tool. Blocking certain cookies may affect checkout, account access, or other website features.
Where applicable law requires consent before optional cookies or tracking technologies are used, we will seek that consent.
4. How We Share Information
We may share personal information with service providers and other parties when reasonably necessary for the purposes described in this Policy, including:
Payment processors to authorize and process transactions.
Suppliers, distributors, and fulfillment partners to verify product availability, arrange fulfillment, or ship orders where required.
Shipping and delivery providers to deliver purchases and provide tracking information.
Website hosting, ecommerce, and IT providers to operate and secure our store.
Customer service, email, analytics, and marketing providers where those services are used.
Professional advisers such as accountants, auditors, insurers, and legal counsel.
Government authorities, regulators, or other parties where disclosure is required by law or necessary to protect legal rights, safety, or security.
A successor organization in connection with a merger, sale, restructuring, or transfer of business assets, subject to applicable law.
We do not sell personal information for money. If we use advertising or analytics services that qualify as “selling,” “sharing,” or targeted advertising under applicable privacy laws, we will provide any required notices and opt-out choices.
We do not authorize our service providers to use customer information for purposes unrelated to their permitted services.
5. Supplier and Order Fulfillment Information
Some products may be supplied or fulfilled through third-party distributors or fulfillment partners. When necessary to complete an order, we may share relevant information—such as your name, shipping address, contact details, and order information—with those parties.
The information shared should be limited to what is reasonably necessary for fulfillment and related customer service. Shipping, availability, and fulfillment arrangements may vary by product.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, account administration, dispute resolution, fraud prevention, and legal or accounting obligations.
Retention periods vary depending on the type of information, how it is used, and applicable legal requirements. We may retain certain transaction records for the period required by tax, accounting, consumer protection, or other applicable laws.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal and operational requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security. You should use a unique password for your account and notify us promptly if you suspect unauthorized account activity.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of information in a portable format.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, data sharing, or sales of personal information where those rights apply.
Appeal a decision concerning a privacy request, where required by law.
Lodge a complaint with the relevant data protection authority.
To submit a privacy request, contact us at Support@trackcraftrc.com. We may need to verify your identity before responding. We will handle requests within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising privacy rights available to you.
9. Marketing Communications
If you subscribe to promotional communications, we may send product announcements, special offers, store news, and other marketing messages as permitted by law.
You can unsubscribe by using the unsubscribe link in a marketing email or by contacting us. Even if you opt out of marketing, we may still send non-promotional messages necessary to manage your orders, account, or customer service requests.
10. Children’s Privacy
Our website is intended for a general shopping audience and is not knowingly directed to children in circumstances where parental consent is required. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information unlawfully, contact us so we can review the matter and take appropriate steps.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, manufacturer resources, payment services, shipping services, or other external platforms.
We do not control the privacy practices of independent third parties. Their own terms and privacy policies govern their services. We encourage you to review those policies before providing information directly to them.
12. International Data Transfers
Depending on where you live and which service providers we use, personal information may be processed or stored in countries other than your own.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
13. Region-Specific Privacy Information
United States
Residents of certain U.S. states may have additional privacy rights, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising or data-sharing practices.
The availability and scope of these rights depend on applicable state law and the nature of our processing. Requests can be submitted using the contact details below.
European Economic Area, United Kingdom, and other jurisdictions
Where applicable, you may have additional rights under data protection laws, including the right to complain to your local supervisory authority. If our processing relies on consent, you may withdraw that consent at any time, without affecting processing that occurred before withdrawal.
We will identify our applicable legal basis for processing and provide additional information where required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal obligations, or privacy practices.
When we make changes, we will update the “Last updated” date above and provide any additional notice required by law.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:
